سياسة الاستبدال والاسترجاع

We thank you for choosing our online store to purchase your favorite products and we are pleased to serve you. Sometimes you may change your mind regarding the products you purchased, no problem. At Kilo Miki'al, we will do our best to make the return or exchange process as simple and smooth as possible. We have facilitated the return or exchange process through the following procedures: Return or exchange policy period: When you wish to exchange or return the product, you must contact us first. The customer has the right to return the product within 3 days from the date of receipt, provided that the product is intact and has not undergone any change, and the customer bears the full shipping costs. The cost of the product will be refunded to the customer within 14 working days. The customer has the right to exchange the product for another product before the shipment is sent. After the shipment is sent, the customer has 3 working days to exchange, and must bear the full shipping costs and any price difference if applicable. If the product is defective or does not match the specifications specified at the time of purchase, the customer has the right to exchange or return the product within 5 days, except for food items which must be returned within 2 days. In this case, the customer bears the shipping costs for the products. Products included in discounts and offers are not exchangeable or refundable, unless there is a defect in the product. See: Article 4 of the Return and Exchange Policies. Products cannot be returned or exchanged in the following cases: – Returns and exchanges are not accepted after 3 days from the date of receipt. – If the product has been altered from its original condition for any reason. – If the product has been used beyond the purpose of testing. – Products made to order according to specifications set by the customer. – Products that require refrigeration, such as chocolates and other food items, which were shipped in non-refrigerated shipping chosen by the customer, leading to spoilage. We are not responsible for the shipping choice. – If there is a delay or failure to receive the shipment from the shipping company, leading to product damage.